Senior Information Systems EngineerManchester, NH · Remote · 14+ years in IT
Fourteen years building solutions across endpoint management, scripting, and automation. The endpoint is still home base—and increasingly, I automate the whole thing.
Current focus: endpoint engineering · automation · employee-facing AI
Endpoint depth. Systems breadth.
Evidence before claims.
About
I’m the engineer teams bring in when a problem needs to actually go away.
Endpoint management is still at the center of my work. I help own the systems that configure, secure, diagnose, recover, and support Windows and Mac devices at enterprise scale—and I still get pulled into the difficult endpoint problems that cross tool and team boundaries.
My scope has expanded because the best endpoint fix rarely ends at the device. It may need a ServiceNow workflow, a safer operator surface, better discovery data, a reusable automation platform, or an employee-facing agent. I follow the problem to the system that actually owns it.
“I don’t just chase symptoms—I gather the data, work out the real solution, then automate it.”
Engineering specification
AM-1 · Systems Engineer
Senior Information Systems Engineer · Endpoint Platforms · Automation · Integration
Rev. 2026.08
Manchester, NH · Remote
● Current · Hands-On
LAB-01 · Private Engineering Lab · ActiveMy lab is a production-like platform for infrastructure, networking, virtualization, storage, observability, browser automation, local AI, agent orchestration, backup, and recovery.
It lets me develop across the whole lifecycle: build the service, operate it, see what breaks, recover it, and turn what survived into a reusable engineering pattern.
Engineering Loop
Expertise
Active ownership across endpoint configuration, deployment, remediation, security, discovery, recovery, and support engineering.
Governed workflows that connect endpoints, ServiceNow, CMDB, network data, identity, operator tools, and audit evidence.
Employee-facing AI grounded in deterministic actions, source control, evaluation, observability, and honest release evidence.
Weighted by real commit and content volume across my repositories—not self-rated percentages.
Tanium · Intune · Jamf Pro · Windows · macOS · Fleet Recovery
Copilot Studio · MCP · Regression · Evaluation · ALM
PowerShell · Node.js · Python · APIs · Governed Operations
Proxmox · Packer · Ansible · Git · Network Services
App Insights · Sensors · Health Scoring · Logs · SIEM
Entra · Secure Boot · BitLocker · FileVault · EDR · Graph
ServiceNow · Dataverse · CMDB · Workflow · Operator UX
— Toolkit
Selected work
Current core focus · Endpoint platforms
01Faithful public-safe operating-model simulation
Supporting diagramA single observe-to-proof sequence applied through four management channels.
Fleet health and management-channel signals identify what is actually reachable.
Observe. Fleet health and management-channel signals identify what is actually reachable.
Observe → gather evidence → choose the viable channel → act proportionately → prove recovery
The current hands-on platform practice I own and continue to engineer
I turned Tanium, Intune, Jamf Pro, and ConfigMgr into one endpoint reliability practice: observe fleet health, collect evidence, choose the channel that can still act, remediate safely, and verify recovery before closing the loop.
Read the Project JourneyEnterprise AI · Employee experience
02The selected challenger I designed and built—and the engineering practice around it
As primary architect and developer, I built a governed employee-support challenger and the regression, evaluation, automation, source, and release infrastructure needed to engineer it seriously. A structured leadership evaluation selected it after comparison with a longer-running Microsoft-supported incumbent.
Read the Project JourneyLocal systems · Observability and agent operations
03A system I designed, built, and continue to operate
I designed and built AEGIS, growing it from centralized logs into a custom SIEM and autonomous infrastructure-monitoring system: service health, custom pollers, event ingestion, deterministic triage, local-agent analysis, delivery through PULSE, and human-controlled automated remediation through ntfy.
Read the Project JourneyOperating principles
Fix the system that owns the failure—not the symptom that happened to expose it.
If the same operational judgment keeps being made, design a safe, observable way to make it repeatable.
Use AI for ambiguity and reasoning; use typed, verified systems for records, decisions, and writes.
A script existing is not the same as a result. Verify the target, the effect, the runtime, and the recovery path.
Experience
Senior Information Systems Engineer
Turned years of escalation and endpoint experience into platform ownership, solution architecture, and applied innovation. I analyze business functions and device-management problems, identify root causes and opportunities, prototype new approaches, and design holistic solutions that fit the operating environment. That work spans Tanium, Intune, Jamf Pro, Windows, macOS, automation, imaging, endpoint security, ServiceNow, and AI agents—with the goal of improving the system around the immediate problem. Its broader impact has earned repeated Game Changer recognition, including special recognition for the employee-support agent program.
Service Desk / Desktop Systems Specialist
Served as a site lead, multi-subject-matter lead, and senior escalation resource across the service desk. I handled difficult Windows and Mac escalations, deep troubleshooting, recurring-problem root-cause analysis, technician development, and cross-domain technical advising. The role was support-centered rather than engineering-centered, but I was often engaged before the endpoint-management team and brought into larger rollouts and projects when deeper problem-solving was needed.
Information Security Analyst
Helped establish vulnerability-scanning infrastructure and Qualys operations, evaluated vulnerabilities and patching gaps, prepared remediation guidance, and supported malware incidents and security investigations. I also assisted with device-acquisition matters and data collection from system drives while advising IT teams on patching and endpoint-security improvements.
Desktop Systems Specialist
Entered Extreme through hands-on enterprise support: resolving complex hardware and software issues, maintaining and testing desktop systems, training users and technicians, managing operational records and inventory, and helping evaluate and introduce new technology.
Technical Support Representative
Supported customers across software, hardware, connectivity, printing, and hosted-workflow issues. The role sharpened structured diagnostics, clear technical communication, de-escalation, and collaboration with vendors and development teams when a problem crossed ownership boundaries.
IT Helpdesk Analyst
Built my enterprise-support foundation through end-user troubleshooting, hardware and software setup, ticket and knowledge management, vendor coordination, technology recommendations, and onsite training. That work established the operational discipline that later grew into escalation leadership and systems engineering.